Home and Community Care (HACC) Assessment Process
- The first step is to phone the Aged Care Gateway on 1800 200 422 (free call from landline only). The staff there can give you information about the HACC program (as well as other community care programs). They will also be able to refer you for an assessment to establish your level of need.
- After your assessment, a HACC Service Provider will contact you to discuss the support they can provide as well as the fees.
- The Regional Assessment Service (RAS) will do initial assessments in places where the WA Assessment Framework (WAAF) is operating. In these regions Service Providers will put the recommended support plan (as received from RAS) into practice. They will keep in contact with you to monitor their needs and aspirations.
- In regions where the WAAF has not been implemented, HACC Service Providers continue to be responsible for assessing, developing, implementing and monitoring support plans.
- The assessment is regarded as a problem-solving exercise in which the assessor, you, and/or carer, work together to identify where your difficulties lie and what factors might be limiting independence. The idea is to agree on solutions to these problems (which may, or may not, include a HACC funded service).
Review and Assessment
There should be a review every 12 months or when your care needs change. Any major change would be incorporated into the support plan.
