The conversations of life

Doing your banking using just your voice? Yes you can

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ANZ has become the first Aussie bank to roll out voice recognition on digital devices. From mid-year, its 5.5 million customers will be able to use their voices to automatically authorise payments over $1,000 on its mobile app.

anzCurrently customers need to use Internet banking or go into a branch to carry out transactions over this amount.

And it’s a lot safer than traditional banking.

Peter Dalton, ANZ’s Managing Director of Customer Experience and Digital Channels, says a person’s voice has five to ten times as many security points compared to other methods such as fingerprints.

“The technology is now so advanced that it can tell the difference between identical twins or even a voice recording,” he said.

It makes sense – already we are using our voices to control our digital devices (Siri, anyone?)

Lauren Broomham

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.


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