A fair go: new reforms to benefit NSW village residents – plus have your say on national code of conduct

NSW will introduce a mandatory code of conduct and a new retirement village ‘Ambassador’ under a range of reforms announced by Minister for Innovation and Better Regulation Matt Kean this week.  

The changes follow an extensive inquiry into the sector by Kathryn Greiner AO which was announced after the ABC and Fairfax Media launched a highly-publicised investigation into village fees and contracts. 

They include improved disclosure of contract terms such as exit fees; better dispute resolution services for residents; and measures to clarify responsibilities for maintenance costs. 

As we covered here, the NSW Government already introduced an online calculator to help residents and families understand the cost of retirement villages last year. 

Village residents the winners 

While the measures will only apply to NSW residents, it appears the other states will follow suit. 

Just a day after the NSW announcement, Victoria’s Liberal Nationals promised to set up a retirement village ombudsman if they are elected in November. 

A new national Code of Conduct for retirement villages is also being established – and you can have your say on it. 

The Retirement Living Council, which is part of the Property Council of Australia, is asking for public feedback on the voluntary set of standards which will cover all aspects of village life from signing the contract and moving in to re-selling the home. 

Once finalised, the three peak bodies for village operators; the Property Council, Leading Age Services Australia (LASA) and Aged and Community Services Australia (ACSA) will be encouraging their members to commit to the code. 

Both are welcome moves. We recently received a message from a former retirement village resident expressing concern that the system favours the operator – we hope these initiatives will go some way to restoring trust and transparency. 

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A special thanks to our contributors

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Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the Villages.com.au and agedcare101 blog and accompanying newsletters.

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Ian Horswill

Journalist

Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, villages.com.au and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

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Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.