Are you an aged care home resident? The Government is asking about your experience

The Department of Health and Aged Care is set to begin its latest round of Residents’ Experience Surveys, which are conducted at all Australian Government funded aged care homes every year between February and October. The survey can take between 10 to 30 minutes to complete.

Its findings is used by the Department of Health and Aged Care to understand the quality of services at each aged care home from the resident’s perspective, and the feedback is also used to calculate the Star Ratings Residents’ Experience rating for the resident’s aged care home.

The survey includes 14 questions in total. The first 12 are Likert scale questions. The questions seek to understand your opinions about the care you receive at your aged care home.

Residents will be asked to choose a response from a set of simple and graphically displayed responses such as, ‘always’, ‘most of the time’, ‘some of the time’ and ‘never’. The final two questions are open-response questions for residents to provide more detail about their views.

The 12 questions are:

  1. Do staff treat you with respect?
  2. Do you feel safe here?
  3. Is this place well run?
  4. Do you get the care you need?
  5. Do staff know what they are doing?
  6. Are you encouraged to do as much as possible for yourself?
  7. Do staff explain things to you?
  8. Do you like the food here?
  9. Do staff follow up when you raise things with them?
  10. Are staff kind and caring?
  11. Do you have a say in your daily activities?
  12. How likely are you to recommend this residential aged care home to someone?

The two open-response questions are:

  1. What would you say is the best thing about this service?
  2. What is one thing you would suggest as an improvement at this service?

The independent survey team who conducts the survey works with aged care providers to arrange a suitable day to visit their aged care home and residents and family will be informed of the agreed date.

Stay tuned then.


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A special thanks to our contributors

Antonia Norris

Researcher and Contributor

Antonia has led the operations and growth of the and within the DCM Group in Australia and New Zealand for several years. This has included the research and creation agedcare101 in 2016, the creation of the DCM Institute and Te Ara Institute, the joint contribution of Care & Living with Mercer (CaLM) and the TV series, The Best 30 Years, screened on NINE nationally.



Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the and agedcare101 blog and accompanying newsletters.

Ian Horswill


Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.