Are you an aged care home resident? The Government is asking about your experience
The Department of Health and Aged Care is set to begin its latest round of Residents’ Experience Surveys, which are conducted at all Australian Government funded aged care homes every year between February and October. The survey can take between 10 to 30 minutes to complete.
Its findings is used by the Department of Health and Aged Care to understand the quality of services at each aged care home from the resident’s perspective, and the feedback is also used to calculate the Star Ratings Residents’ Experience rating for the resident’s aged care home.
The survey includes 14 questions in total. The first 12 are Likert scale questions. The questions seek to understand your opinions about the care you receive at your aged care home.
Residents will be asked to choose a response from a set of simple and graphically displayed responses such as, ‘always’, ‘most of the time’, ‘some of the time’ and ‘never’. The final two questions are open-response questions for residents to provide more detail about their views.
The 12 questions are:
- Do staff treat you with respect?
- Do you feel safe here?
- Is this place well run?
- Do you get the care you need?
- Do staff know what they are doing?
- Are you encouraged to do as much as possible for yourself?
- Do staff explain things to you?
- Do you like the food here?
- Do staff follow up when you raise things with them?
- Are staff kind and caring?
- Do you have a say in your daily activities?
- How likely are you to recommend this residential aged care home to someone?
The two open-response questions are:
- What would you say is the best thing about this service?
- What is one thing you would suggest as an improvement at this service?
The independent survey team who conducts the survey works with aged care providers to arrange a suitable day to visit their aged care home and residents and family will be informed of the agreed date.
Stay tuned then.