Department of Health and Aged Care's launch Aged Care Worker Survey 2024

According to the Department, the survey will take about 20 minutes to complete and is an opportunity for workers to tell them what is working well and not so well in the sector. 

The Aged Care Worker Survey 2024 is available to aged care workers who provide one-on-one care including nurses, personal and home care workers, allied health professionals and independent contractors working in the following aged care programs:

  • Residential aged care
  • Home Care Packages Program
  • Commonwealth Home Support Program
  • Multi-purpose Service Program
  • National Aboriginal and Torres Strait Islander Flexible Aged Care Program

The survey is also open to independent contractors, agency and labour hire staff working in aged care.

"The data we collect will help shape policies to improve the experience of working in aged care and encourage workers to remain within the sector. It will enable us to deliver better outcomes for all aged care workers now and into the future,” state the department.

Staffing is likely to be a fundamental problem for the aged care sector although the issue of inadequate pay especially for direct care workers looks to be outdated after the Fair Work Commission on Friday, 15 March, awarded about 250,000 aged care workers pay rises of up to 14%. Direct care workers already received 15% extra on 1 July 2023.

Another 80,000 indirect carers, with cleaning, laundry and cooking roles, were awarded 3% to 7% increases, which left aged care leaders upset at the inequality of the pay rises.

The survey is open from 18 March to 30 April 2024.  All answers to the survey will be confidential.

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A special thanks to our contributors

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Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the Villages.com.au and agedcare101 blog and accompanying newsletters.

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Ian Horswill

Journalist

Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, villages.com.au and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

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Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.