MercyCare is a leading Catholic provider of aged care, family, health, disability and community services.  We employ over 1000 staff and 175 volunteers, delivering more than 40 programs and services, from 35 locations throughout Western Australia.

MercyCare’s Aged Care Services provide a comprehensive and contemporary suite of high quality services, including support in the home and community. Our Community and Home Support program works with people so they can maintain their lifestyle and remain living independently at home.

Our experienced staff members and health professionals understand that navigating community and home support services can seem daunting, especially with the recent changes to Home Care Packages. These changes have been implemented to give more choice and control to the individuals who receive home support by allowing them to decide what support they receive, who delivers the support and how it can be delivered in a way that suits their health and day to day needs.

This is a new and innovative approach to service delivery, and MercyCare has been at the forefront of offering value added services to the people we support. In a trial that started in 2014, MercyCare began working with service users to give them control of how their services and supports are delivered. This includes the option of hiring their own support worker and using their funding more flexibly for things like equipment and transport.

A MercyCare service user who chose to employ her own support worker said that she felt empowered by the decision and regarded as an equal partner in the process. She also said that she felt more satisfied with her support staff because she could control when a person entered her home, and who they were. It is this flexibility that enables us to support individuals to better manage their health and lifestyle.

Our Support Advisors also ensure that the people we support and their families have a thorough understanding of the program they are funded by and how supports can be arranged to meet their needs.

To find out how we can best work with you and your family, please contact our support staff by calling 9442 3498 or emailing [email protected]

Click here to view a list of MercyCare's facilities.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.