National Volunteer Week: Volunteers are the beating heart of aged care

Caption (left): Liz Bonham, a retired women’s health nurse, volunteers at Western NSW Local Health District’s Gilgandra. Caption (right): Arthur, a familiar face at Hellenic Community Aged Care, WA.
Volunteers are the unsung heroes of aged care, bringing warmth, connection, and a human touch to the lives of older Australians. From companionship and conversation to helping with activities and events, their contributions are vital.
Celebrating National Volunteer Week 2025
National Volunteer Week (19-25 May 2025) is Australia’s largest annual celebration of volunteering. This year’s theme, ‘Connecting Communities’, highlights the power of volunteering to unite people and build stronger, more compassionate communities.
Volunteering in aged care is about more than giving time – it’s about creating meaningful relationships that brighten lives.
The power of volunteering, by the numbers
According to the Australian Government’s 2020 Aged Care Workforce Census, there were 11,980 volunteers in residential aged care in November 2020 – a 49% decrease from 2016. In fact, 74% of providers reported a drop in volunteer numbers during that period.
Despite these challenges, many organisations continue to celebrate and support the dedication of their volunteers.
“From offering companionship to residents and seniors, to helping at events and supporting veterans and their families – your contribution plays a vital role in building a connected and caring community.”
“A volunteer’s presence can lift spirits and spark memories… reminding us of the power of human connection,” added Fiona Wooley, Head of Volunteer Services at HammondCare, which currently has more than 800 volunteers and is eager to grow its team.

Want to volunteer? Here’s how to get involved
The Aged Care Volunteer Visitors Scheme (ACVVS), promoted by the Older Persons Advocacy Network (OPAN) in partnership with the Department of Health, Disability and Ageing, connects volunteers with older people who may be at risk of isolation or loneliness.
Volunteers are matched with people living at home or in residential aged care based on shared interests – creating genuine, lasting connections.