St Vincent’s Care finds purpose and connection at heart of aged care transformation
A bold shift in how aged care is delivered is bringing new purpose, connection, and joy to residents across the country – and it’s earning national recognition.
St Vincent’s Care has introduced a new relationship-based approach called the Heartprint model, which focuses on empowering residents to take an active role in their communities. The results are already being felt in homes like St Vincent’s Care Heathcote in New South Wales, where residents are no longer just cared for – they’re part of the team.
Take 78-year-old Grace Wilson (pictured). A former office manager, Grace now helps run the front desk at Heathcote four days a week, welcoming visitors alongside staff member Jennifer. After losing her husband, Grace moved into the home seeking new purpose – and found it.
“It’s a natural fit for me, and I enjoy doing the work,” Grace says. “It makes a difference for new residents and families when they see someone who lives at the home in a front-of-house role.”
Grace’s leadership doesn’t stop at reception. She’s also been appointed Chair of the Residents’ Advisory Committee, giving her and her fellow residents a real say in what happens – from garden planning to group outings.
This is the kind of transformation the Heartprint model is creating in St Vincent’s homes across the country. It’s more than a change in structure – it’s a change in mindset. The focus is on building relationships and making aged care feel more like home.
The approach has earned St Vincent’s Care a nomination in the national You Are ACE awards, which celebrate achievement and innovation in the aged care sector.
“Quality aged care isn’t just about clinical excellence – it’s about connection,” says Tom Symondson, CEO of Ageing Australia. “The best providers understand this and they’re leading the way in creating places that feel like true homes for residents.”
For Mark Aros, Manager of St Vincent’s Care Heathcote, it’s all about giving residents the chance to contribute – and to thrive.
“Grace is a valuable part of our team – as a resident, a colleague, and a friend,” he says. “Having a role to play in the home is important for her wellbeing, and we have plenty of laughs and fun along the way.”
“When residents are empowered to shape their lives here, the whole community benefits.”
