Virtual health program expands to help older Queenslanders prevent falls

A successful virtual care program helping older Queenslanders stay safe and independent at home is expanding, with new services aimed at reducing falls and frailty now available in more regional communities.
The initiative, developed by Bolton Clarke, was first trialled in North Queensland and used video calls to connect older people with occupational therapists. Trained personal care workers were present during the virtual sessions to support clients and help them get the most from their appointments.
Now, the program is being extended to include physiotherapy services, offering a broader range of support to older Australians living in regional and remote areas.
Dr Claudia Meyer, Senior Research Fellow at the Bolton Clarke Research Institute, said the expansion could make a big difference in preventing injuries and improving quality of life for older people.
“Technology can be a barrier for many older adults when it comes to accessing telehealth services, particularly for things like occupational therapy or physiotherapy,” she said. “By involving care workers who are specifically trained to assist with the virtual sessions, we’re seeing better engagement and faster access to services.”
The original pilot saw around 30 clients in Cairns and Townsville take part in the program, which included virtual visits from a Melbourne-based occupational therapist. Sessions focused on helping participants stay independent, including testing assistive equipment and advising on home safety.
With more training now being provided to personal care workers and frontline staff, the program is preparing to roll out in new locations, including Bundaberg.
The initiative builds on Bolton Clarke’s previous efforts to reduce falls, including the By Your Side program aimed at supporting older people living alone.
Expressions of interest are now open for older residents in the Bundaberg area who would like to participate. To learn more, email [email protected].