Virtual health program expands to help older Queenslanders prevent falls

A successful virtual care program helping older Queenslanders stay safe and independent at home is expanding, with new services aimed at reducing falls and frailty now available in more regional communities.

The initiative, developed by Bolton Clarke, was first trialled in North Queensland and used video calls to connect older people with occupational therapists. Trained personal care workers were present during the virtual sessions to support clients and help them get the most from their appointments.

Now, the program is being extended to include physiotherapy services, offering a broader range of support to older Australians living in regional and remote areas.

Dr Claudia Meyer, Senior Research Fellow at the Bolton Clarke Research Institute, said the expansion could make a big difference in preventing injuries and improving quality of life for older people.

“Technology can be a barrier for many older adults when it comes to accessing telehealth services, particularly for things like occupational therapy or physiotherapy,” she said. “By involving care workers who are specifically trained to assist with the virtual sessions, we’re seeing better engagement and faster access to services.”

The original pilot saw around 30 clients in Cairns and Townsville take part in the program, which included virtual visits from a Melbourne-based occupational therapist. Sessions focused on helping participants stay independent, including testing assistive equipment and advising on home safety.

With more training now being provided to personal care workers and frontline staff, the program is preparing to roll out in new locations, including Bundaberg.

The initiative builds on Bolton Clarke’s previous efforts to reduce falls, including the By Your Side program aimed at supporting older people living alone.

Expressions of interest are now open for older residents in the Bundaberg area who would like to participate. To learn more, email [email protected].

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A special thanks to our contributors

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Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the Villages.com.au and agedcare101 blog and accompanying newsletters.

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Ian Horswill

Journalist

Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, villages.com.au and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

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Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for villages.com.au, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.