Video Transcript Step 3 - Get Assessed

Video Transcript Step 3 - Get Assessed

Time evaporates when you get the call you need to find an aged care home – and soon.

The first step is to book an ACAT assessment by a government Aged Care Assessment Team – the ACAT Team.

This assessment lets you know the level of care that can be government provided. They need this information. But…what’s involved? Well, the ACAT team member comes to you in your mum or dad’s home to assess their unique care needs, including medical, physical, psychological and social needs. It’s a very informal chat that usually takes 45 to 75 minutes.

You organise an ACAT assessment by contacting My Aged Care by phone on 1800 200 422. ACAT appointments can take up to 6 weeks to book and then up to two weeks to receive your report in the mail, so it’s best not to wait. An urgent ACAT assessment can also be requested by your GP or a hospital social worker. 

What’s next? With your written ACAT report you can start looking for an aged care home. And there’s a lot more information and paperwork that you will need.  Our strong advice is to invest the time to understand all the steps laid out here at agedcare101, where aged care is made easy.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.