Discover the Key Drivers in Clinical Care Excellence for Aged Care Providers

Delivering clinical care excellence is at the heart of high quality aged care.  Embedding quality clinical governance is vital for the sustainability and growth of aged care organisations. It requires a mindset of innovation and improvement, creating a coherent framework and of fostering a proactive atmosphere where new ideas can be embraced.

Accurate and timely documentation is a critical aspect of quality clinical care.

It is well known that paper documentation of a client’s clinical history can be error-prone and very costly. Embracing technology to reduce or eliminate paper documentation is proven to increase productivity, deliver cost efficiencies, reduce errors and put vital resident information at the clinician’s fingertips, at the point of care.

Quality management and risk reduction are key drivers of excellence in care.

Providing a coherent framework of clinical governance, rather than a series of unrelated initiatives requires commitment from all aspects of an organisation. Utilising the latest technology to achieve best practice processes and interventions can improve clinical outcomes. Identifying and understanding any risk related issues, prevents recurrence and provides the ability to put risk reduction systems in place.

Streamlining processes Increases efficiency and accuracy.

Streamlining operations for flexible, accelerated delivery and incorporating best practices together with accurate procedure documentation will drive excellence, consistency and lower operating costs.

High quality service support and clinical documentation aids providers to be competitive.

Good communication and workflow are key drivers of excellence, sustaining a service that is proactive and effective. Comprehensive and timely reports are critical to providing key insights to management. Clinical governance is improved by creating flexible Care Plans that reflect the client’s aspirations and needs. This ensures staff are working in partnership with residents for quality care outcomes.

Procura’s innovative, scalable and proven Clinical Care solution enhances residents’ quality of care.

Procura provides various tools to assist with quality aged care management, monitoring and improving resident care and quality of life. Procura’s Clinical Care solution enables aged care organisations to provide their clinicians with the client’s clinical and historical information at the point of care. Procura Global Enquiry Wizard provides a single point of entry for all enquiries.

It assists in the logging, follow-up and analysis of hazard and incident occurrences and reduces risks, thereby improving safety and care. Complaints, compliments, suggestions, actions from meetings and audit results can be logged and managed to continually improve quality of management in the organisation.

Procura’s Clinical Care reports, graphs and alerts keep staff up-to-date, enabling quick documentation processing and accountability with vital analytical insights. Procura’s Global Care Plan delivers the power to create, review and update assessments and care plans to support your residents’ needs and goals. Procura’s Clinical Care solution provides comprehensive resident records, care planning, charting and assessments, increasing efficiency and accuracy.

Procura’s Clinical Care solution is reliable, easy to use and includes all the functionality residential aged care providers need, supporting their delivery of the highest levels of resident care. One comprehensive and fully integrated software application provides all of a provider’s documentation requirements.

You can view further details on Procura’s web site at

About Procura

Procura is part of Complia Health’s product portfolio, providing clinical, operational, and financial solutions for aged care services, home care and disability, independent living and residential aged care organisations. By design, development and support of a full end-to-end software solution, with a single client record, across all points of care in the Aged, Community, and Disability Sectors, the Procura solution is focused on enhancing back office efficiency, scheduling, and coordinating clinical care delivery for its customers’ field and clinical workers. Procura is a fully integrated, back office residential services, clinical, community, disability and mobility solution that decreases costs, and enables providers to improve the quality of client care.

We are Procura by Complia Health – Enabling the Business of Caring.

Integrated client management    Improved care provision    Better outcomes

Speak to a Procura staff member today about how our solutions can be applied to improve efficiency and accelerate growth within your business. Call 1300 684 489.

Popular Articles

View All Articles
Article Img
What makes a great retirement village manager?

As anyone who lives in a retirement village will tell you, the village manager is a central figure who is critical to the success of the village and the happiness and wellbeing of village residents. But there’s no doubt the village manager plays an essential role. So, what is the role of a retirement village manager?

Article Img
Retirement villages without exit fees? They’re happening!

Retirement villages without exit fees? They’re happening! Now, some of Australia’s largest retirement village operators are looking at new ways to pay for retirement villages that don’t include exit fees – indeed, there are calls for some exit fees to be banned.

Article Img
What sort of profits do retirement village owners make?

The number of Australians over the age of 75 is expected to increase by 70% over the next six years. The number of Australians over the age of 80 is expected to triple to more than 3.5 million over the next 40 years. As the number of older people in Australia surges, so too does demand for age-appropriate housing – such as retirement villages, which offer an affordable lifestyle, community, and ongoing health and wellness support.

Article Img
73% of Australians willing to sacrifice inheritance for aged care

Nearly three-quarters of all Australians are willing to sacrifice their own inheritance so their parents and grandparents can enjoy the retirement they deserve, according to a new report by B2B aged care service CompliSpace.

Article Img
Volunteers are the backbone of the aged care sector, and more are needed

Tens of thousands of people, of all ages, such as 90-year-old Lily Burns and 20-year-old Charlise Hannagan, volunteer in aged care homes. The Change Makers is the theme for this year’s National Volunteer Week, 15 to 21st May, which celebrates the vital work of volunteers.

Article Img
What is the Future of Rental Retirement Villages?

Across Australia there are approximately 300 rental retirement villages – but few more are likely to be built, which is an unfortunate situation for older Australians. Rental retirement villages operate much like normal rentals, but they offer older Australian with limited financial means the opportunity of housing security, health and lifestyle support, and a welcoming and safe community.

Article Img
This is the food that you can get in residential aged care

Uniting NSW.ACT is aware of the criticism that is often levelled at the food served in residential aged care homes. The Not For Profit is passionate about the food served to residents and determined that as well meeting residents’ nutrition needs, their food looks and tastes delicious and as well as catering to their individual desires as much as possible.

A special thanks to our contributors

Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the and agedcare101 blog and accompanying newsletters.

Ian Horswill


Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.