Understanding Service Providers is crucial to understanding how your Support at Home care is delivered. We explain everything within the below chapters.
In this section you will learn:
- The difference between a Provider and a Service Provider
- What to consider when selecting a Provider
- Different types of services available within the Support at Home Program
- What to expect from a service provider and what they can expect of you
- Your rights and responsibilities
- Complaints and conflict resolution
STEP 8.1
What is the difference between a Support at home provider and a third-party service provider?
Through your home care journey, you will see the term “Package Provider” and “Service Provider”. They are in fact two...
STEP 8.2
How do I select a Support at Home provider?
The Package Provider is important because they will work with you to shape a care plan that works for you.
STEP 8.3
What types of services are delivered under Support at Home?
The care in your Home Care Package will be supplied by a variety of different care workers who specialise in different...
STEP 8.4
What you can expect from a Support at Home provider?
Service Providers are responsible for protecting the health, safety and well being of consumers.
STEP 8.5
What should a service provider expect from me?
Just as service providers have responsibilities towards you, you also have responsibilities towards the...
STEP 8.7
What rights do I have?
Your Support at Home provider must also deliver your care in line with the Home Care Standards.
STEP 8.8
How do I make a complaint?
If you have any concerns about the service you are receiving you should first raise these with the Package Provider.