Which Program is right for me? 1.0

What is Home Care

The idea of home care is to maintain a person’s quality of life in their home by helping them with their physical needs and daily activities. 

It might be for people who are getting older, are chronically ill, recovering from surgery or who have a disability.  There are two sorts of services, supported by the government. They cover the spectrum of people who can or wish to stay at home.

The Commonwealth Home Support Program

Formerly known as the HACC program and still known as HACC in Western Australia. This is for frail, older people.


The Home Care Packages Program

This is for those who have higher intensity needs.  There are also supplementary services for those with special needs.

Which program is right for me?

For most of Australia - and if you are:  

  • 65 or older
  • 50 or older and identify as an Aboriginal and/or Torres Strait Islander person or
  • 50 years or older and on a low income, homeless or at risk of homelessness

The Commonwealth Home Support Program


The Federal government’s My Aged Care will ask you some questions over the phone and work out what’s right for you: either the Commonwealth Home Support Program or the Home Care Package.  

If the Commonwealth Home Support Program is best, then they may organise for you to have an assessment.   

If they determine that a package level under the Home Care Package Program is best, then they will book the next steps to have an ACAT assessment to determine what level of Home Care Package is best. 

In Victoria, changes to the Home and Community Care (HACC) program mean access to these services is now based on age. Services for older people (65 and over and 50 and over for Aboriginal people) are now funded and managed by the Commonwealth Department of Health through the Commonwealth Home Support Program (CHSP).  Please see information on CHSP further on. 

Home and Community Care


In Western Australia, care is provided by the WA Government (see step 1.7 for Western Australian Home Care).  You will need to call the Care Gateway on 1800 200 422 and they will help you with the remaining steps.