What rights do I have with my Home Care Provider? 9.6

Knowing what rights you have

You can get a copy of the Charter of Rights and Responsibilities for Home Care and a copy of the Home Care Standards from your home care provider. 

Your care plan cannot be changed without your agreement. Your Package Provider must give you a copy of any agreed changes for your records.  The Home Care Agreement and care plan should include responsibilities of the Service providers and you and your carers. 


Your care needs can change over time and your plan should be amended to meet those changing needs. 

Your care needs can change over time and your plan should be amended to meet those changing needs. 

Annie Donaldsonagedcare101 Registered Nurse and Carer

Your plan should be reviewed at least once every 12 months to ensure your care and services are aligned with your needs – again only with your approval.  

You can ask for a review of your care plan at any time if your needs change. 

Your Package Provider must provide you with your personalized care plan within 14 days of signing a Home Care Agreement.

 

A note on costs

It is not always true to say that brokered services are more expensive than in house services.  To help decide if the services put forward by your Package Provider are giving you value for money you could compare the costs with what you could purchase elsewhere.  You could even ask your provider for assistance to make this value for money comparison.

 

 

 

 

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