Step 9.6

What rights do I have with my Home Care Provider?

Knowing what rights you have

You can get a copy of the Charter of Rights and Responsibilities for Home Care and a copy of the Home Care Standards from your home care provider. 

Your care plan cannot be changed without your agreement. Your Package Provider must give you a copy of any agreed changes for your records. The Home Care Agreement and care plan should include responsibilities of the Service providers and you and your carers.

Your care needs can change over time and your plan should be amended to meet those changing needs.

Your care needs can change over time andyour plan should be amended to meet those changing needs.

Annie Donaldson

agedcare101 Registered Nurse and Carer

Your plan should be reviewed at least once every 12 months to ensure your care and services are aligned with your needs – again only with your approval.  

You can ask for a review of your care plan at any time if your needs change. 

Your Package Provider must provide you with your personalized care plan within 14 days of signing a Home Care Agreement.

If you need help, an advocate can be made available through the National Aged Care Advocacy Program by calling 1800 700 600.

A note on costs

It is not always true to say that brokered services are more expensive than in house services.  To help decide if the services put forward by your Package Provider are giving you value for money you could compare the costs with what you could purchase elsewhere.  You could even ask your provider for assistance to make this value for money comparison.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.