Step 10.6

Can I change Package Providers?

How to Change Package Providers

First you should identify a new Package Provider and agree on the date services will begin.  

Then you should mutually agree a cessation day with your current Home Care Package provider. 

Under the Charter of Care Recipient's Rights and responsibilities you need to inform your provider and their staff of the day you plan to cease the arrangement with them before you actually change providers.

Annie Donaldson

agedcare101 Registered nurse and Carer

The My Aged Care system will in any case also alert the Package Provider when you are seeking to change to another provider.

Agreeing a Cessation Date 

The cessation date would be agreed in line with the terms of the Home Care Agreement and the regulations governing home care.   Reaching a mutually agreed cessation day is important so that your Package Provider can plan for and accurately reconcile your Home Care Package plus calculate any unspent funds. 

Your existing Package Provider must notify you of your unspent funds and arrange disbursements. They are also required to keep documentation of this.

Obligations of the new Package Provider 

You will need to call My Aged Care and have the referral code reactivated and then you're able to provide this to the new Package Provider.  You will have to give your consent before your information can be transferred from the old provider to the new one.  They will then work with you to develop a new Home Care Agreement and of course funding for their Home Care Package will follow you. 

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.