Step 10.7

Can a Package Provider stop providing their services to me?

Can a Home Care Provider stop providing care services

The home care provider must secure a place for you for the life of the Home Care Agreement.  This only ceases if:

If a provider seeks to cease an Agreement, they must provide you with reasonable written notice as well as help with other arrangements.

  • You tell the home care provider, in writing, that you no longer wish to receive care 
  • You cannot be cared for in the community with the resources available to the home care provider 
  • You tell the home care provider in writing you wish to move somewhere else where care is not available through the home care provider
  • You have not met your responsibilities 

Or:

  • Your condition changes such that home care no longer meets your needs.

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A special thanks to our contributors

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Jill Donaldson

Physiotherapist

Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

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Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

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Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.