Step 9.5

Can I fully manage my own package?

Managing your home care package, yourself

It is possible to fully self-manage a Home Care Package and have the Package Provider administer the finances but otherwise be in the background.  

It would be possible for the person receiving home care to appoint an individual or a spouse or child as the Care Manager.  This person would work with the ACAT team and the Package Provider and you to set goals and agree on the support needed.

Jill Donaldson

agedcare101 Physiotherapist

As the Case Manager they would contract Service Providers.

The Case Manager would manage the schedule and the roster of different staff. Once goals are met, the Case Manger would identify new goals and shift services accordingly.

The family member who is the case manager would have a sense of full control over the situation.  This would free up more funds for your home care services, but the additional time and work required should be acknowledged. 

Assistance with Interpreting

To ensure everyone can participate fully, providers can access the Government-funded ‘Translating and Interpreting Services National’, which provides services on-site and over the phone at no cost to you or the provider. 

You can use the service as you:

  • Negotiate your Home Care Agreement
  • Design your care plan
  • Develop your individualised budget


  • Discuss your monthly statement

You can speak to your Home Care Provider to arrange someone from the Translating and Interpreting Services Nation for you. 

If you require an interpreter when you are receiving care and services as part of your care plan, the costs will be charged to your Home Care Package budget. These costs need to be made clear to you before you enter into your Home Care Agreement.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.