Step 8.2

How do I select a Package Provider?

Home Care Package Providers

The Package Provider is important because they will work with you to shape a care plan that works for you.  The plan will describe services to be provided and an individualized budget.

As part of the planning process you will outline your goals and how much control you want to exercise.  You make the final decisions but remember it is a partnership.  

You also have important relationships with your home care Service Providers and your Case Management Advisor, who monitors your package and reviews the care management plan at least every 12 months.

If you ever want to change your arrangements it is your Package provider who will work with you to make sure this happens.

It’s your choice as to who your Home Care Package Provider is. 

Package Providers differ in their strengths and how they assess what is right for you, so it is worth doing some research.

Annie Donaldson

agedcare101 Registered Nurse and Carer

First, search and shortlist Package Providers that cover your area here on agedcare101.  You’re able to see their expected percentage they will have available to spend on care.  Next you can check the Package Provider’s website just by clicking through from their listings page on agedcare101. 

These are the types of questions you should ask that may help you decide:

Check once completed

Once you have shortlisted your preferred Package Providers it is worth putting the word out to family and friends to see if anyone has any feedback from their own experiences.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.