Step 8.6

Who are the key personnel provided by Package Providers?

Key Personnel

It is up to your Package Providers to check the background of key personnel.  Some steps that would be considered reasonable for your Package Provider to take to check that their key personnel are right for the job are:

Contractors and Subcontractors 

If a provider has a contract with an agency that provides staff who work under the control of the Package Provider then those contracted individuals may be considered as staff members.  This is also true for subcontractors.

Police checks don’t need to extend to people who are engaged on an ad hoc basis.  For example, trades people engaged as independent contractors generally do not require police checks.  The provider’s intention is to allow for reasonable judgments to be made. 

Regardless of how services are delivered and by whom, the Package Provider remains responsible for service quality and for meeting regulatory demands.

Annie Donaldson

agedcare101 Registered Nurse and Carer

Exceptions would include services that are also there for the general public, such as a gym. This would not generally be regarded as a service provided by independent contractors.  If a home care consumer is attending a gym as part of their package, the provider is not required to ensure that the staff or employees of the gym have undergone a police check.

Further information about police checks is available

By emailing: [email protected]

By writing:

Aged Care Police Checks 
Aged Care Quality & Compliance Group 
Department of Social Services 
PO Box 7576 
Canberra Business Centre
ACT 2610

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.