What can I expect after the ACAT Assessment? 3.4

After the ACAT Assessment

Once the assessment is completed, the ACAT will let you know the outcome in writing. 

This letter will specify:

  • the services that you have been approved for and any conditions they come with
  • the reasons for the decision, including specific evidence that the decisions are based on
  • information about your right to appeal the decision if you’re not happy with it (you have 28 days – see below)


  • a name and contact number to call if you wish to discuss the decision

You will also be provided with:

  • information about service providers in your area that can provide the services you need
  • a copy of your Aged Care Client Record


Once the assessment is completed, the ACAT will let you know in writing. You should make and keep copies of these documents.