What do I need to navigate the aged care system?

Now that you have a basic understanding of how things work and what the words and terms mean, you are ready to take the first active steps in the agedcare101 journey:

Before you can start seriously looking for an aged care home (nursing home), you will need to:




  • Acknowledge that aged care is the best solution to your needs
  • If you are not the person seeking care services, you will need to obtain legal permission to act on the person’s behalf, including access to their personal information, starting with their Medicare number.
  • Create a client record on the Government’s My Aged Care website. 
  • Gather together all the key legal, financial and personal information you are going to need.

In this section you will learn:




  • How to approach the prospect of needing aged care
  • Tips for having ‘the conversation’ about the future
  • You need permissions and legal documentation to act on another person’s behalf
  • The person who needs the aged care is ‘the client’
  • You need a client record on My Aged Care


How do I face up to aged care?

For most people moving to an aged care home (nursing home) is a matter of necessity because remaining living at home is no longer an option.


How do I get legal permission to act on someone’s behalf?

You should have some important legal arrangements in place, here’s how.


What are the types of substitute decision makers?

In this section we look at the following common substitute decision making positions.


Why do I need a My Aged Care client record?

Every person looking for a Commonwealth-subsidised aged care service needs to have a client record.


How do I get a My Aged Care client record?

You can do this in two main ways, by contacting My Aged Care Contact Centre, or ask if someone from an aged care home (nursing home) can help you.


How do I get my affairs in order?

The practice of sorting out your ‘affairs’ can happen at any time and, like many things in life, sooner is often better.


What is involved in advanced care planning and directives?

We make plans in advance for many aspects of our lives, including death. We make wills, think about funerals, even choose the music we want played at the service.