Step 2

What do I need to navigate the aged care system?

Now that you have a basic understanding of how things work and what the words and terms mean, you are ready to take the first active steps in the agedcare101 journey.

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Things you need to navigate the aged care system?
  • Moving into an aged care home is a momentous step for you and your family and a highly emotional time for all concerned.  It’s important to realise that, while your family’s circumstances are unique, you are not alone. 
  • There needs to be an honest and open conversation about your current situation and the ‘what ifs’. It’s always best to start the conversation sooner, rather than later.
  • Remember, if you are caring for or advising a loved one who needs to find aged care, and you plan to help them navigate the process, you will need to have their permission to act on their behalf.
  • A substitute decision maker may need to be appointed. 
  • You will need to contact My Aged Care and create a client record. 
  • Your loved one's financial and personal affairs will need to be in order.
  • We cover all of this in detail over the next few sub chapters.
Click on a step to get started

STEP 2.1

How do I face up to aged care?

For most people moving to an aged care home (nursing home) is a matter of necessity because remaining living at home is...

STEP 2.2

How do I get legal permission to act on someone’s behalf?

You should have some important legal arrangements in place, here’s how...

STEP 2.3

What are the types of substitute decision makers?

In this section we look at the following common substitute decision making positions.

STEP 2.4

How do I get a My Aged Care client record?

You can do this in two main ways, by contacting My Aged Care Contact Centre, or ask if someone from an aged care home (...

STEP 2.5

How do I get my affairs in order?

The practice of sorting out your ‘affairs’ can happen at any time and, like many things in life, sooner is often better...

STEP 2.6

What is involved in advanced care planning and directives?

We make plans in advance for many aspects of our lives, including death. We make wills, think about funerals, even...

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A special thanks to our contributors

Caroline Egan

DCM Media, agedcare101

Caroline has a wealth of experience writing within the retirement and aged care sector and is a contributing journalist for the and agedcare101 blog and accompanying newsletters.

Ian Horswill


Ian is a journalist, writer and sub-editor for the aged care sector, working at The DCM Group. He writes for The Weekly Source, agedcare101, and the DCM Institute fortnightly newsletter Friday. Ian is in daily contact with CEOs of retirement living, land lease and the aged care operations and makes a new contact every week. He investigates media releases, LinkedIn and Facebook for a good source for ideas for stories.

Lauren Broomham

Retirement and Aged Care Journalist

Lauren is a journalist for, agedcare101 and The Donaldson Sisters. Growing up in a big family in small town communities, she has always had a love for the written word, joining her local library at the age of six months. With over eight years' experience in writing and editing, she is a keen follower of news and current affairs with a nose for a good story.

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.