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Why do I need a My Aged Care client record? 2.4

My Aged Care Record

Remember, in the aged care system, the person needing the aged care service is referred to as ‘the client’ and every client looking for a Commonwealth subsidised aged care service needs to have a client record.

The client record is created and located on the Government’s My Aged Care website.  It contains all your relevant details in one central location, including:

  • details about you and your carer(s)
  • your assessed care needs
  • your support plans

Plus:

  • information about the services you receive

Your client record makes communication easier for the people who need to use that information – you, the aged care service providers, assessors and your nominated healthcare professionals.  It also ensures the information remains consistent and helps prevent you from having to repeat your details over and over.

Access to your record

You and your carer or other representative can view and access your record, including updating personal details, reviewing your support plan and tracking the progress of referrals, using your myGov account.  

Aged care service providers and assessors access your record through their own separate ‘portals’.

My Aged Care states that all personal information will be collected, used and disclosed with appropriate privacy consents and notifications, in compliance with relevant privacy laws. If you have any privacy concerns, you can read the privacy provisions published by My Aged Care here

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