Every client looking for a Commonwealth subsidised aged care service needs to have a client record. Having a client record ensures the information remains consistent and helps prevent you from having to repeat your details over and over.
The client record is created on the Government’s My Aged Care website. It contains all your relevant details in one central location, including:
- details about you and your carer(s)
- your assessed care needs
- your support plans
Plus:
- information about the services you receive
You and your carer or other representative can view and access your record, including updating personal details, reviewing your support plan and tracking the progress of referrals, using your myGov account.
Aged care service providers and assessors access your record through their own separate ‘portals’.
My Aged Care states that all personal information will be collected, used and disclosed with appropriate privacy consents and notifications, in compliance with relevant privacy laws. You can read the privacy provisions published by My Aged Care here