Step 2.4

Why do I need a My Aged Care client record?

My Aged Care Record

Remember, in the aged care system, the person needing the aged care service is referred to as ‘the client’ and every client looking for a Commonwealth subsidised aged care service needs to have a client record.

The client record is created on the Government’s My Aged Care website.  It contains all your relevant details in one central location, including:

  • details about you and your carer(s)
  • your assessed care needs
  • your support plans


  • information about the services you receive

Your client record makes communication easier for the people who need to use that information – you, the aged care service providers, assessors and your nominated healthcare professionals.  It also ensures the information remains consistent and helps prevent you from having to repeat your details over and over.

Access to your record

You and your carer or other representative can view and access your record, including updating personal details, reviewing your support plan and tracking the progress of referrals, using your myGov account.  

Aged care service providers and assessors access your record through their own separate ‘portals’.

My Aged Care states that all personal information will be collected, used and disclosed with appropriate privacy consents and notifications, in compliance with relevant privacy laws. If you have any privacy concerns, you can read the privacy provisions published by My Aged Care here

Looking for aged care?

Did you know it could be 13 weeks or more to secure an aged care home?

agedcare101 makes aged care easy with 9 steps to an aged care home. You’re likely feeling the pressure to do something now but it’s equally important to invest the time to complete each of the steps and get the best result.

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A special thanks to our contributors

Jill Donaldson


Jill has been practicing as a clinical physiotherapist for 30 years. For the last 13 years she has worked solely in the Aged Care sector in more than 50 metropolitan and regional facilities. Jill has also toured care facilities in the US and Africa and is a passionate advocate for both the residents in aged care and the staff who care for them. She researches and writes for DCM Media.

Chris Baynes

DCM Media, agedcare101

Chris has been a journalist and publisher in the retirement village and aged care sectors for 11 years. He has visited over 250 retirement villages and 50 aged care facilities both within Australia and internationally. Chris is a regular speaker at industry conferences plus is a frequent radio commentator.

Annie Donaldson

Nurse and Carer

Annie has a long career in both nursing and the media. She has planned and co-ordinated the medical support from both international TV productions and major stadium events. In recent years she has been a primary family carer plus involved in structured carer support.